Support
Having computer problems? We can remote control your machine and repair the problem.
At Connexia Consulting, we use CrossLoop Software to perform this remote control function. Download this FREE software to begin.
CrossLoop simplifies the process of securely connecting machines in different locations and across different networks. CrossLoop enables us to see your screen and to control your keyboard and mouse. It is as if we are there working with you. You can read more about CrossLoop on their website.
PC Requirements
CrossLoop requires Windows 2000 or newer, including Vista; 128 MB Ram or greater; 2 MB hard drive space and a broadband internet connection.
Step 1.
Click here to start downloading and installing CrossLoop.
Step 2.
When the CrossLoop installation begins, click "Run" in each window that appears.
Step 3.
Follow the simple instructions to install CrossLoop on your computer.
How To Share a Session
Step 1.
Sharing a session enables a friend to temporarily view your desktop and share control of your mouse and keyboard.
1. Launch CrossLoop
After the installation has finished, you can open CrossLoop at any time by clicking the icon on your desktop or by opening the program from the start menu. If you have not done so already, download CrossLoop here. This is the CrossLoop application icon:
2. Tell A Friend your Access Code
The Access code is a randomly generated 12-digit number used to encrypt data sent between computers.
3. Select Connect
Click the connect button. Your session should begin momentarily. If it does not begin make sure both you and your friend entered the same Access Code and try again.
4. Allow the Connection
Click the Allow button to allow your friend temporary access to your PC. Your session should begin momentarily.
Select the Disconnect button in the lower right hand corner of the application to end the session at any time.
**CrossLoop and the CrossLoop logo, are trademarks of CrossLoop Inc. Connexia Consulting is not affiliated with CrossLoop or their partners.**